Contact information

We’re here to help with any questions about your order, our products, or our policies.
Please reach out using the details below.

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Sayitwiththreadr Customer Support

Email: support@sayitwiththreadr.com
Phone: +1 270-429-2452
Address: 281 Summer Street, 4th FloorBoston, MA 02210, United States.

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Customer Support Hours (Eastern Time – ET)

Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday: 10:00 AM – 4:00 PM ET
Sunday: Closed

If you contact us outside these hours, we’ll respond on the next business day.
Our usual response time is within 24–48 hours.

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Order Assistance

• Include your order number when contacting us about an order.

• Check your order status using the tracking link in your shipping confirmation email.

• If you don’t receive tracking details within 3 business days of your purchase, please email us so we can assist.

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Returns and Exchanges

Before sending any product back, please review our Refund Policy page for eligibility, instructions, and return address.
Returns sent without approval cannot be accepted.

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Business & Collaboration Inquiries

For partnership, wholesale, or collaboration requests, email us at support@sayitwiththreadr.com with the subject line “Business Inquiry.”

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Our Commitment

We value every customer and strive to respond promptly, clearly, and courteously.
Your satisfaction is important to us, and we’ll keep you updated until your issue is resolved.